Privacy Policy

Effective Date: 14.06.2025

FindBetterCare (FBC) – ABN 48 660 190 929

Website: www.findbettercare.com.au

Email: support@findbettercare.com.au

1. Overview

This Privacy Policy explains how FindBetterCare (FBC) collects, uses, stores, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, you consent to the practices described in this policy.

2. Who This Policy Applies To

This Privacy Policy applies to:

• Participants (or their authorised representatives) who submit information through our platform to connect with NDIS service providers; and
• NDIS Service Providers who register to receive referrals or use our marketing and consultation services.

3. What Information We Collect

We may collect the following types of personal information:

From Participants:

• Full name, contact details (email, phone, suburb)
• NDIS-related preferences and service needs
• Support goals or areas of dissatisfaction with current services
• Preferred communication method
• Consent to share information with potential providers

From Providers:

• Business name, ABN, NDIS registration status
• Services offered, service locations, and languages supported
• Key contact person and contact details
• Capacity to accept referrals

4. How We Collect Information

We collect personal information through:

• Online forms submitted by Participants or Providers
• Direct communication via phone, email, or SMS
• Provider registration processes
• Voluntary feedback, surveys, or enquiries

We only collect information that is reasonably necessary to facilitate referral and marketing services.

5. Why We Collect Your Information

We collect and use your information for the following purposes:

• To assess your support needs (Participants)
• To connect Participants with suitable NDIS Providers
• To contact you about referrals, matches, or service updates
• To manage Provider profiles and lead allocation
• To comply with legal obligations, including record keeping

We do not use your information for fundraising, advertising unrelated products, or any purposes not outlined in this policy.

6. Disclosure of Information

We may share your personal information with:

• NDIS Providers, but only with your consent (for Participants)
• Platform service providers (e.g. CRM systems, cloud storage)
• Legal or regulatory authorities if required by law

We do not sell or rent your personal information to third parties.

7. Storage and Security

We store your information using secure, encrypted systems located in Australia or in jurisdictions that comply with Australian data protection laws.

We take all reasonable steps to:

• Protect your data from unauthorised access, misuse, loss, or alteration
• Limit access to your information to authorised staff only
• Implement firewalls, SSL encryption, and secure data backups

8. Access, Correction, and Deletion

You may request to:

• Access the personal information we hold about you
• Correct any inaccuracies
• Withdraw your consent and request deletion of your data

 

To make a request, email: privacy@findbettercare.com.au
We will respond to all requests within 30 days in accordance with the Privacy Act.

9. Data Retention

We retain your information for as long as necessary to:

• Provide services to you; and
• Comply with our legal and contractual obligations.

After this period, your information will be securely destroyed or de-identified.

10. Third-Party Links

Our website or emails may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies separately.

11. Marketing and Communications

You may receive service-related emails or updates from us. You can opt-out at any time using the unsubscribe link or by contacting us directly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

13. Complaints and Enquiries

If you have any concerns or believe your privacy has been breached, please contact:

Privacy Officer – FindBetterCare

📧 Email: support@findbettercare.com.au